Q: Which universal remote controls are compatible with TCL TVs?Ī: You can purchase a universal remote control from our partner Logitech’s Harmony range. Q: Where can I purchase a new TCL remote control?Ī: You can purchase an original remote control from your retailer, who will procure it directly from TCL. Be careful with imports from foreign countries: the TV may be subject to different warranty rules. Q: What warranty is provided for TCL products?Ī: The TV products distributed directly by TCL are subject to a 2-year nationwide manufacturer’s warranty. On certain connected TVs, the serial number can also be found in the TV’s menu. Q: Where is the serial number located on my product?Ī: The serial number is located on the back of the TV and is in the form of a code for example Z1201000000.
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